Information and Communication Technology (ICT) is now a source of value for many organizations, both public and private, across many industry sectors and in many countries, both developed and less developed. A gain in productivity across the whole economy that benefits all citizens can be shown to flow from effective use of ICT. The audience for this book are government officers and post graduate students aspiring to work at managerial levels within the public sector organisations in developing countries.
The book has been developed following an outcome-based approach to learning. Learning objectives (outcomes) are specified at the beginning of each chapter in the book. In specifying learning objectives we have made use of Bloom’s taxonomy of learning objectives (Bloom 1956) as revised by Anderson et al. (2001). This taxonomy has six levels of learning and each level has “action” words associated with it, which indicate the explicit outcomes expected in terms of learning. An outcomes-based approach has many advantages: for example, both instructors and students know what is expected and assessment can be more easily designed.